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Policies
Last updated 24 March 2026
Return Reason Window (from delivery) Damaged/Defective on arrival Within 48 hours (photo required) Incorrect product delivered Within 7 calendar days Not as described / mismatch Within 7 calendar days Change of mind / wrong order Within 7 days (conditions apply)
Eligible: Unused, original packaging, resalable condition.
Not eligible: Installed/modified products, custom-made items, clearance sale items, consumables, missing packaging.
1. Initiate via support@bobrick.in with order ID, reason, photos → RMA issued within 3 business days.
2. Pack securely with original invoice & RMA number on outer box.
3. For Bobrick error: free pickup arranged; for customer error: customer ships to our warehouse.
4. Quality inspection within 5 business days → replacement, exchange, or refund as per outcome.
Exchange for same or different product (price difference settled). Warranty claims: manufacturing defects → replacement at no cost. Does not cover physical damage, improper installation, chemical corrosion.
Returns within 7 days of final delivery, managed by account manager. Custom project orders follow contract terms.
Returns Support support@bobrick.in
Warranty Claims sales.india@bobrick.in
Grievance grievance@bobrick.in
Always inspect on delivery and note damage on POD. Do not send returns without RMA authorisation. For latest policy versions, visit bobrick.in/policies.
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